Refund Policy

We do our best to ensure your experience with us is as easy as possible. We understand that shopping online can be a little bit difficult at times and we are here to help you. If goods are faulty you may choose between a refund or exchange. Our shoe size guide is available for your assistance when selecting a shoe size. We operate a reasonable policy and therefore don't offer refunds on change of mind.

REFUND

If you require a refund, please email your request to contact@willowandko.com or respond to your order email. Goods must be in original condition returned unworn, unwashed, undamaged and in original packing. Once we have received the item, we will provide you with a full refund, excluding postage cost.

EXCHANGE

If you require an exchange, please email your request to contact@willowandko.com or respond to your order email. Please make sure your name, order number and what product you wish to exchange is clear, along with what product you would like to exchange it for. Your new items for exchange will be shipped once your returned goods have been received and cleared for being un damaged.

RETURN POSTAGE COSTS

Unfortunately we do not offer free returns, you will need to cover the cost of postage and we will re-send your new item free of charge.

Send your items to:

PO Box 65

Varsity Lakes QLD 4227

 

GIFT CARDS

Gift cards are valid for 24 months from the purchase date. Gift cards are non refundable and can not be exchanged or redeemed for cash.